Service Desk Reporting Specialist
No visa sponsorshipCitizens onlySecurity clearance required
Core
Own and drive the full operational reporting lifecycle, architect enterprise dashboards, and analyze performance data to translate raw metrics into executive-ready insights for US federal government clients.
Role type
Senior IC Service Desk Reporting Specialist
Builds
Enterprise dashboards, synthetic monitoring alerts, and performance visualizations
Domain
US Federal Government / IT Operations / Service Desk
Deliverable
dashboards & analysis
Required skills
SQL, Splunk, Dynatrace, CloudWatch, Business Intelligence (PowerBI/Tableau), Data Analysis, Data Auditing, KPI/SLA Management, Executive Reporting
Preferred skills
Python, ITIL, Service Management, Predictive Analytics, Data Quality Management, Team Leadership
Technologies
Splunk, Dynatrace, CloudWatch, PowerBI, Tableau, SQL, Python, Excel
