Senior Business Data Analyst (Contact Center Analyst)
Core
Provide data-driven strategic consulting and client analyses for Fortune 500 clients to support contact center operations.
Role type
Senior Business Data Analyst (Contact Center)
Builds
Analytic deliverables, measurement plans, and strategic recommendations for client teams.
Domain
Contact Center Analytics / Customer Experience
Deliverable
dashboards & analysis
Required skills
SQL, Excel (Pivot Tables), PowerPoint, data cleansing, statistical concepts, project management
Preferred skills
Telephony systems, healthcare domain, multivariate statistics, Python/R/SAS, Power BI, digital transformation
Technologies
SQL, Excel, PowerPoint, Power BI, SAS, Python, R
Responsibilities
Develop measurement and analytic plans; Author and maintain SOPs and process documentation; Engage stakeholders to elicit requirements and deliver solution recommendations; Transform business questions into actionable analyses.
Seniority
Senior, hands-on IC
