Directeur / Directrice de Magasin
Core
Store leadership role responsible for overall store operations, profitability, and delivering an exceptional customer experience for fine jewelry.
Role type
Store Manager (Retail, Fine Jewelry)
Builds
Physical retail store operations and customer experiences
Domain
Retail / Fine Jewelry
Deliverable
product features
Required skills
Store operations management, P&L responsibility, team leadership and coaching, sales strategy execution, customer experience design, data-driven decision making, visual merchandising, recruitment and retention
Preferred skills
Charisma, expertise in sales and customer service, ability to build a sales culture, detail-oriented, bilingual communication
Technologies
POS systems, Mejuri Learn platform, data analytics tools
Responsibilities
Supervise all aspects of store operations and profitability; mentor and develop sales team to achieve targets; drive customer experience through training and brand storytelling; manage visual merchandising and store environment; analyze sales data to identify gaps and optimize performance; recruit, hire, and retain diverse talent; execute in-store marketing activations and community events; escalate customer complaints and feedback to headquarters.
Seniority
Senior, hands-on IC