Staff Technical Program Manager – Infrastructure Maintenance & Change Management
Core
Own fleet-wide reliability and operations programs to maximize healthy, available, and sellable capacity in a rapidly scaling AI cloud platform.
Role type
Senior Technical Program Manager (Infrastructure)
Builds
Fleet reliability metrics, dashboards, and cross-functional programs for compute, networking, storage, and hardware operations.
Domain
AI Cloud Infrastructure / Hyperscale Data Centers
Deliverable
production ML models
Required skills
Technical program management, fleet reliability, cross-functional leadership, data-driven decision making, incident management, stakeholder management
Preferred skills
SLIs/SLOs, error budgets, hardware failure diagnosis, observability (Prometheus, Grafana, OpenTelemetry), fleet lifecycle management
Technologies
Prometheus, Grafana, OpenTelemetry
Responsibilities
Establish and own fleet reliability metrics and dashboards; Drive alignment on fleet reliability OKRs across engineering and operations teams; Identify systemic reliability gaps across hardware, firmware, software, networking, and storage; Lead complex, cross-functional programs to improve fleet delivery and operational stability; Define program plans, milestones, dependencies, risks, and success criteria; Participate in major incident reviews and root cause analysis.
Seniority
Senior, hands-on IC
