Experience Design Lead
Core
Lead multi-disciplinary teams to shape end-to-end digital experiences for enterprise clients across Asia, moving from insight to strategy to design.
Role type
Senior Experience Design Lead (Strategy & Design)
Builds
End-to-end digital experiences for enterprise clients across Asia
Domain
Digital Transformation Consultancy / Enterprise Software
Deliverable
production ML models | product features
Required skills
Human-centered design, User research, Interaction design, Service design, Design Systems/DesignOps, Accessibility (WCAG), Prototyping, AI design tools, Stakeholder facilitation, Cross-cultural design
Preferred skills
Public Service/Travel/Retail/Health/Telco verticals, Data visualization tools (PowerBI, Tableau)
Technologies
Figma, Miro, Maze, UserTesting, Adobe, Sitecore, Salesforce
Responsibilities
Lead end-to-end design from problem framing to shipped experiences; Facilitate design thinking and collaboration workshops; Lead user research including interviews and surveys; Conduct competitor benchmarking and analysis; Create IA, customer journeys, and user flows; Craft customer interaction and motion design; Champion inclusive design and accessibility; Prototype, test, and iterate with business objectives; Mentor juniors and lead by example; Design for cross-cultural nuances in APAC; Guide stakeholders in tough discussions; Support pitches
Seniority
Senior, hands-on IC with leadership responsibilities