Solutions Support Engineer
Core
Deliver expert-level technical support for Wiz's cloud-native security platform, investigating complex issues in cloud infrastructure, workload protection, vulnerability management, and runtime defense.
Role type
Senior Solutions Support Engineer (Cloud Security)
Builds
Wiz cloud-native security platform (cloud security posture management, vulnerability scanning, threat detection, container/Kubernetes security)
Domain
Cloud Security / DevSecOps
Deliverable
client delivery
Required skills
Cloud platform expertise (AWS, Azure, GCP), Kubernetes administration, Cloud security fundamentals, Scripting/Debugging (Python, Shell, Go, Terraform), Linux command-line proficiency, AI/LLM landscape familiarity
Preferred skills
Vulnerability management (SBOM/SCA), Threat detection/SIEM/SOAR, Agentic workflows/RAG, Infrastructure-as-Code (Terraform, Helm), API debugging (GraphQL/REST), Compliance frameworks (CIS, NIST, SOC2), ITSM tools (ServiceNow, Jira, Zendesk)
Technologies
AWS, Azure, GCP, OCI, Kubernetes, Python, Shell, Go, Terraform, HCL, GraphQL, REST, ServiceNow, Jira, Zendesk, SIEM, SOAR
Responsibilities
Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, threat detection, container/Kubernetes security, and identity & access management; Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms; Diagnose workload scanning and runtime security issues including outpost deployment, sensor configuration, and malware detection; Analyze vulnerability findings and triage false positives; Support shift-left security workflows including CI/CD scanning and IaC security; Design and implement automation leveraging AI agents and agentic workflows; Participate in on-call rotation for after-hours support
