Workforce Supervisor, Commercial Production Lab
Core
Lead a team within the Commercial Production Lab to ensure efficient execution of daily operations, maintain operational excellence, and align team performance with departmental objectives.
Role type
Workforce Supervisor (People Manager)
Builds
Genomic testing services and clinical insights for precision medicine
Domain
Healthcare / Genomics / Clinical Laboratory
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and coaching, Performance management and evaluations, Operational oversight and scheduling, Quality assurance and compliance monitoring, Technical troubleshooting (sample triage, robotic errors), Clinical data abstraction, Regulatory documentation management
Preferred skills
Experience in clinical diagnostics or laboratory testing, Prior supervisory roles in regulated healthcare settings, Knowledge of genomic analysis and variant science
Technologies
Salesforce, GeneDx software, Laboratory Information Management Systems (LIMS), Robotic systems
Responsibilities
Conduct regular check-ins to address concerns and resolve issues, Manage employee time-off requests and ensure adequate coverage, Discuss performance goals and prepare evaluations, Provide ongoing coaching and mentoring, Collaborate with training leads to onboard new hires, Ensure consistent lab operations by monitoring sample queues and triaging quality, Track training and competencies, Draft and maintain daily operations-related NCEs, Escalate production trends and issues, Write shift notes and monitor end-of-day files, Perform specific technical tasks (sample triage, equipment verification, clinical abstraction) based on functional track
Seniority
Mid-level, hands-on IC with people management responsibilities
