Floor Lead (Retail) (Full-time)
Core
Lead store operations, drive sales performance, and deliver exceptional customer service in a high-volume fine jewelry retail environment.
Role type
Senior retail store leader (Floor Lead)
Builds
In-store sales, customer experiences, and team performance
Domain
Retail / Fine Jewelry
Deliverable
product features
Required skills
Customer service, team leadership, sales performance management, inventory management, visual merchandising, POS systems, operational execution, problem-solving, adaptability
Responsibilities
Lead by example to uphold customer service standards and train the team on sales processes; Maximize KPIs including conversion, sales success, and NPS; Manage inventory, cycle counts, and order fulfillment; Maintain visual merchandising standards and store fixtures; Coach staff on performance and onboarding; Mitigate product loss and resolve operational escalations.