Senior Commerce Analyst
Core
Own the data strategy for commerce and fulfillment operations, bridging data, operations, marketing, and product teams to optimize e-commerce funnels and drive revenue while maintaining clinical integrity.
Role type
Senior IC data analyst (commerce & fulfillment)
Builds
Production dashboards, reporting, and actionable insights for patient purchasing journeys, renewals, and supply chain metrics.
Domain
Digital health / e-commerce / subscription commerce
Deliverable
dashboards & analysis
Required skills
Expert SQL, BI and data visualization tools (Tableau, Looker, Metabase), joining data from disparate sources (Postgres/MySQL, Shopify APIs), e-commerce metrics (Conversion Rate, AOV, LTV, CAC, Churn), supply chain/fulfillment SLAs
Preferred skills
Shopify analytics ecosystem, healthcare data/EMRs/pharmacy fulfillment systems, A/B testing and experimentation design
Technologies
SQL, Tableau, Looker, Metabase, Postgres, MySQL, Shopify
Responsibilities
Track and optimize end-to-end patient purchasing journeys across internal Rx and Shopify platforms; Build reporting to track Rx medication refills and supplement subscriptions; Analyze product margins and identify opportunities for cross-selling/up-selling; Partner with Data Science to build and refine Lifetime Value (LTV) models; Analyze impact of marketing campaigns on purchasing behavior; Create reporting on fulfillment metrics (TAT, SLAs, defect/refund rates); Inform product strategy by identifying drop-offs and recommending UX improvements
Seniority
Senior, hands-on IC