IT Support Technical Instructor
Core
Deliver structured IT Support training curriculum to adult students preparing for entry-level to mid-level tech careers.
Role type
Technical Instructor (IT Support)
Builds
Entry-level IT Support professionals
Domain
Education / IT Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT support fundamentals, hardware/software troubleshooting, operating systems (Windows/MacOS/Linux), networking concepts, cloud computing basics, helpdesk ticketing systems, mobile device management, virtualization, SLA management
Preferred skills
Hardware repair and maintenance, OS installation and configuration, network setup and management (wired/wireless), Windows Server administration (Active Directory/DHCP/DNS), Group Policy implementation, server storage management, backup and restore strategies
Technologies
Salesforce, LMS, Zoom, Google Sheets, Excel, PowerPoint, Slack, Windows Server, Active Directory, DHCP, DNS, RAID
Responsibilities
Deliver daily instruction and one-on-one tutoring, administer assessments and monitor student progress, maintain training curricula and lesson plans, update student records in Salesforce/LMS, provide technical resources for outside learning
Seniority
Mid-level, hands-on IC