Claims Director

Ranked as a top 30 brokerage company and in the top 100 of all Logistics Companies in the US, MegaCorp Logistics is a fast-growing third-party logistics company. We are seeking highly creative and motivated individuals who are committed to finding successful answers to our clients' needs. Our team represents decades of experience in the 3PL industry and we are looking to add more talent to our team. We offer our employees a competitive benefits package that includes unlimited earning potential, medical/dental/vision benefits, matching 401(k) Plan, paid time off, and many more perks in a fun high-energy environment. We have our employee’s best interest at heart and know you are not simply a number.  We want you to thrive in a positive work environment so we give you the tools for success.

Department: Claims
Reports To: Chief Legal Officer

Position Summary:
The Claims Director leads the Claims Department and oversees the investigation, evaluation, negotiation, and resolution of cargo, property damage, and related claims. This role provides strategic leadership for claims operations, team performance, process improvement, and complex claim resolution while partnering with  internal  and  external  stakeholders  to  minimize  risk,  maximize  recovery  opportunities,  and  ensure exceptional customer service.

Key Responsibilities:
The following duties represent the essential functions of this role. They are intended to describe the general nature of the position and may change based on business needs. Employees may be required to perform additional duties as assigned.

Lead and oversee the Claims Department, including Claims Managers, Specialists, Analysts, and other assigned personnel

Manage the investigation, evaluation, negotiation, and resolution of cargo, property damage, and related claims, serving as the primary escalation point for complex, high-value, or sensitive matters

 Review  and  analyze  contracts,  bills  of  lading,  invoices,  insurance  policies,  carrier  agreements, claim  documentation,  and  supporting  records  to  evaluate  liability,  contractual  obligations, coverage, recovery opportunities, settlement strategies, and business risk

Approve claim  settlements  and  denials  within  authority  limits  and  coordinate  escalations  as necessary

Negotiate with carriers, customers, brokers, insurers, inspectors, and vendors to achieve timely, cost-effective claim resolutions

Ensure accurate  claim  documentation,  reporting,  file  maintenance,  status  tracking,  and
recordkeeping while monitoring claim aging, workload distribution, exposures, recoveries, trends, and departmental performance metrics

Develop and maintain claims reporting, dashboards, analytics, KPIs, and operational insights for leadership while identifying trends related to cargo loss, shortages, damages, carrier performance, customer disputes, documentation gaps, and claim outcomes

Implement process improvements to reduce claim exposure, strengthen documentation, improve recoveries, and increase operational efficiency

Develop and maintain claims policies, procedures, training materials, best practices, and standardoperating procedures

Partner with Sales, Operations, Legal, Finance, and leadership to resolve claims issues, improve business processes, and support cargo protection, claims prevention, and risk mitigation initiatives

Hire,  train,  coach,  mentor,  and  develop  Claims  Department  employees  while  managing performance, workload allocation, accountability, and succession planning

Maintain a professional, customer-focused, and business-minded approach while protecting and promoting the company's reputation

Perform other duties as assigned

Education & Experience:

High school diploma or GED required

Bachelor’s  degree  in  Business,  Risk  Management,  Insurance,  Logistics,  Supply  Chain,  Legal Studies, or a related field preferred

Ten (10) or more years of cargo claims, transportation claims, logistics, freight brokerage, motor carrier, insurance, or related claims experience required

Advanced experience  handling  complex,  high-value,  escalated,  or  sensitive  cargo  and  property damage claims required

Three (3) or more years of leadership experience managing claims professionals required; five (5) or more years preferred

Experience developing  claims  reporting,  analytics,  dashboards,  KPIs,  and  operational recommendations required

Experience using claims management systems, transportation management systems, ERP systems, or related business software required

Experience working  cross-functionally  with  Legal,  Sales,  Operations,  Finance,  insurance representatives, carriers, and customers preferred

Core Competencies:

Claims leadership and team development

Claims investigation, resolution, and risk assessment

Strategic decision-making and negotiation

Reporting, analytics, and process improvement

Customer relationship Management

Communication, collaboration, and organizational leadership

Mega Awesome Perks:

Medical, dental, vision, and life and disability insurance

401(K) matching

Birthday celebrations

Health and wellness initiative including gym membership

Annual parties

PTO and Flex holidays

Company sponsored outings

Compensation Range: $125,000 - $150,000

Physical & Cognitive Requirements:
The following requirements are representative of those needed to perform essential job functions. Reasonable accommodations may be made.

Physical Requirements:

Ability to see, hear, and communicate clearly

Ability to use hands and fingers for computer, phone, and clerical tasks 

Ability to work at a computer workstation for extended periods

 Ability to travel occasionally as business needs require

Cognitive Requirements:

Reading comprehension of complex contracts, claims files, and legal documents

Strong analytical thinking and problem-solving abilities

Judgment and decision-making skills

 Written and verbal communication skills

Ability to manage multiple priorities and deadlines

Attention to detail and accuracy

Ability to interpret financial information, contractual obligations, and operational data

Work Environment:

Office-based position

Works independently and collaboratively with others

Frequent  communication  with  employees,  customers,  carriers,  insurance  representatives,  legal counsel, and executive leadership

Use of  claims  management  systems,  transportation  management  systems,  reporting tools,  and standard office equipment

Fast-paced environment requiring effective prioritization and decision-making.

Confidentiality:
Employees  may  access  confidential  information  (e.g.,  customer  data,  pricing,  operations,  financials, systems) and must not use or share it outside their job duties without authorization. Violations may result in disciplinary action, up to termination.

The duties and responsibilities listed in this job description are intended to describe the general nature and level of work performed by employees assigned to this position. This description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. Employees may be required to perform additional duties or responsibilities as assigned by management in order to meet business needs.

MegaCorp is an equal opportunity employer and considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable federal, state, or local law.