Staff Engineer, Applied AI (Customer Agent)
Core
Building a conversational AI system (Customer Agent) that allows brands to serve their own customers at scale.
Role type
Staff Engineer, Applied AI (Agentic Systems)
Builds
Production agentic systems for customer support and engagement
Domain
AI / Machine Learning / Customer Support
Deliverable
production ML models
Required skills
Agentic system orchestration, non-deterministic failure handling, system evaluation frameworks, security against misuse, technical product direction, hands-on coding, architecture design, mentorship
Preferred skills
Multi-tenant agent platform experience, 0-to-1 product building, AI observability, human-in-the-loop workflows
Technologies
LLMs, Agentic frameworks
Responsibilities
Set technical and product direction for core areas, solve hardest technical problems in orchestration and governance, write and ship code, define reusable patterns, partner with product and data science leaders, evaluate emerging AI technologies
Seniority
Staff, hands-on IC with strategic scope
