Senior Product Manager, Internal Operations Squad (IOPS)
Core
Lead product strategy for ClassPass's Internal Ops squad to improve productivity, reduce operational costs, and modernize internal platforms through automation and AI.
Role type
Senior Product Manager (Internal Operations)
Builds
Internal tools, automation workflows, and AI-enabled systems for business teams.
Domain
SaaS / Internal Operations / Automation
Deliverable
production ML models | product features
Required skills
Product strategy, automation, AI workflows, data analysis, cross-functional leadership, stakeholder management, roadmap planning, technical tradeoffs.
Preferred skills
Experience with enterprise SaaS, internal tools, developer productivity products, agentic AI.
Technologies
AI, agentic AI, chatbots, legacy system modernization.
Responsibilities
Own product strategy and roadmap for Internal Ops; lead discovery and delivery for automation-heavy initiatives; partner with internal teams to identify workflow bottlenecks; define success metrics like OpEx reduction and handle-time reduction; balance strategic automation bets with core internal-tooling improvements; translate user research and operational feedback into prioritized roadmaps; manage complex cross-functional rollouts.
Seniority
Senior, hands-on IC
