Customer Service Rep | Nightshift | Tier lll
Core
Schedules deliveries, traces loads, and resolves issues regarding pick-ups and deliveries for the logistics industry.
Role type
Customer Service Representative (Logistics)
Builds
Operational tracking and delivery coordination
Domain
Logistics / Intermodal transportation
Deliverable
Dashboards & analysis
Required skills
Data entry, order management, performance monitoring, reporting, rail carrier operations knowledge, dispatcher communication, load tracing
Preferred skills
Intermodal transportation experience, import/export business experience
Responsibilities
Enter accurate customer orders in computer system, monitor on-time performance for driver delivery and pick-up, prepare tracking reports, communicate with Dispatchers to resolve load or transport issues, trace and monitor existing loads in the system
Seniority
Individual Contributor
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