ServiceNow Sr. Developer (Portal)
Core
Leads end-to-end UX design processes, architects design systems, and creates high-fidelity mockups and prototypes for ServiceNow portals and custom applications.
Role type
Senior UX/UI Designer (ServiceNow)
Builds
ServiceNow portal experiences, service catalog interfaces, and custom application UIs
Domain
US Federal Government / Enterprise Software
Deliverable
product features
Required skills
User research, persona development, journey mapping, wireframing, prototyping, design systems architecture, usability testing, information architecture, federal accessibility standards (Section 508, WCAG 2.1), mentoring
Preferred skills
ServiceNow CSA, ServiceNow UI/UX certifications, Google UX Design Certificate
Technologies
Figma, Adobe XD, Sketch, ServiceNow
Responsibilities
Conduct user research including interviews, surveys, and analytics analysis; Develop high-fidelity mockups and interactive prototypes; Establish UX standards and design patterns aligned with federal accessibility requirements; Lead usability testing sessions and drive iterative design improvements; Mentor mid-level and junior UX designers; Collaborate with product owners and developers to translate requirements into user-centered designs
Seniority
Senior, hands-on IC