Senior AI Platform Engineer - Customer Experience
Core
Design, engineer, and ship agentic AI systems to autonomously resolve customer support cases, generate documentation, and enable self-service in air-gapped OT environments.
Role type
Senior AI Platform Engineer (Customer Experience)
Builds
Agentic AI support agents, RAG-based documentation tools, conversational AI for OT, and analytics systems for customer retention.
Domain
Cybersecurity / OT / Industrial Control Systems / Customer Experience
Deliverable
production ML models | product features
Required skills
Python, LLMs, RAG, prompt engineering, vector databases, AI orchestration, scalable system architecture, telemetry analysis
Preferred skills
Cybersecurity, cloud security, OT/industrial security, support operations, enterprise workflow integration
Technologies
LLMs, RAG, vector databases, AI orchestration frameworks
Responsibilities
Ship autonomous AI agents that triage and resolve support cases; build AI tools for generating and improving customer documentation; design conversational AI for constrained OT environments; develop analytics systems for proactive customer retention; build and extend AI applications for case management and outreach.
Seniority
Senior, hands-on IC
