IT Operations Specialist (CDMX)
Core
Build and operate IT infrastructure for a new autonomous humanoid robot unit in Mexico City, including user support, device fleet management, and network connectivity.
Role type
IT Operations Specialist (Greenfield Office Setup)
Builds
IT infrastructure for a new office unit supporting 50-100 employees
Domain
Robotics and AI
Required skills
User support and onboarding/offboarding, Apple device fleet management (MDM), Google Workspace administration, Office network management (Wi-Fi, VLANs), Process definition and documentation
Preferred skills
Opening a new office, Basic automation scripting
Technologies
macOS, Jamf, Kandji, Mosyle, Google Workspace
Responsibilities
Lead user support including onboarding, offboarding, and troubleshooting; Manage a fleet of 50-100 Apple devices including provisioning and lifecycle management; Administer Google Workspace accounts and access; Manage office network and connectivity; Set up meeting rooms and shared equipment; Define and document IT processes and inventory; Plan for growth in purchasing and capacity
Seniority
Mid-level, hands-on IC