IT Engineer III (ServiceNow)
Core
Senior ServiceNow developer responsible for scaling the enterprise instance, managing platform upgrades, and automating IT workflows.
Role type
Senior IC ServiceNow Platform Engineer
Builds
Enterprise ITSM, ITOM, and CMDB modules; automated workflows and custom UIs
Domain
Enterprise IT Operations & Service Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow platform architecture, Flow Designer, Business Rules, Client Scripts, REST APIs, Azure, AWS, Identity Management, SSO, Vendor Management
Preferred skills
ServiceNow CAD/CSA/CIS certifications, ITIL/COBIT/NIST frameworks, ISO27001 knowledge, Technical Mentorship
Technologies
ServiceNow, Flow Designer, Glide APIs, Azure, AWS, REST/SOAP
Responsibilities
Develop and document improvement plans for ServiceNow platform modules; Build and configure workflows, forms, and automations; Ensure adherence to security baselines and governance standards; Drive requirements gathering and cross-functional coordination; Serve as primary point of contact for ServiceNow vendor management
Seniority
Senior, hands-on IC with mentorship responsibilities
