Solutions Support Engineer
Core
Deliver expert-level technical support for Wiz's cloud-native security platform, investigating complex issues across cloud infrastructure, workload protection, vulnerability management, and runtime defense.
Role type
Senior Solutions Support Engineer (Cloud Security)
Builds
Wiz cloud-native security platform (cloud security posture management, vulnerability scanning, threat detection, container/Kubernetes security)
Domain
Cloud Security / Cybersecurity
Deliverable
client delivery
Required skills
Cloud security fundamentals, Kubernetes cluster management, Cloud platform troubleshooting (AWS/Azure/GCP), Scripting and debugging (Python/Shell/Go/Java), Linux command-line proficiency, AI-driven automation design
Preferred skills
Vulnerability management (SBOM/SCA/CVE), SIEM/SOAR integrations, Agentic workflows/RAG, Infrastructure-as-Code (Terraform/Helm), API debugging (GraphQL/REST), Compliance frameworks (CIS/NIST/SOC2)
Technologies
AWS, Azure, GCP, OCI, Kubernetes, Docker, Python, Shell, Go, Java, Terraform, ServiceNow, Jira, Zendesk
Responsibilities
Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, and threat detection; Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms; Diagnose workload scanning and runtime security issues including outpost deployment and sensor configuration; Analyze vulnerability findings and triage false positives; Design and implement automation leveraging AI agents and agentic workflows; Participate in on-call rotation for after-hours support
Seniority
Senior, hands-on IC