Director of Operations, East
Core
Director of Operations leading the Personal Injury division's operations team in Atlanta, responsible for strategy, structure, performance, and HIPAA compliance to improve patient and provider success metrics.
Role type
Senior leadership operations director (healthcare/personal injury)
Builds
Operational architecture, workflows, and processes for the Personal Injury division
Domain
Healthcare / Personal Injury / Medical Imaging
Required skills
Healthcare operations strategy, process optimization, team leadership, HIPAA compliance, data analysis, Lean Six Sigma, cross-functional collaboration, AI utilization
Preferred skills
Personal Injury medical operations experience, automation/AI implementation, customer service platforms, service center metrics expertise
Technologies
AI tools, dashboards, data management systems
Responsibilities
Develop operational architecture to enhance team productivity, optimize workflows, standardize reporting and data management, monitor operational metrics, lead HIPAA compliance, manage marketplace participant onboarding, collaborate with Product and Provider Management teams, identify skill requirements for team scalability
Seniority
Director, strategic leadership with hands-on execution