Customer Success Manager (Brivity)
Core
Partner with the Success Team Lead to own a portfolio of large accounts, driving engagement, retention, and satisfaction for Brivity's SaaS products.
Role type
Customer Success Manager
Builds
Customer retention and satisfaction for Brivity's real estate technology platform
Domain
Real estate technology / SaaS
Deliverable
client delivery (via careerplan.io/jobs/4696719005-customer-success-manager-brivity-at-place)
Required skills
Account management, churn reduction, CRM proficiency, process documentation, stakeholder communication, data pattern analysis, training delivery
Preferred skills
Real estate industry knowledge, SaaS experience
Technologies
HubSpot, CRM, CMA, Marketer, Website, Go App, Kwkly
Responsibilities
Own a portfolio of large accounts as the primary point of contact; Proactively identify and re-engage at-risk accounts; Conduct regular scorecard reviews for strategic outreach; Manage and resolve training tickets from intake to close; Lead and co-pilot office hours product support sessions; Maintain accurate customer records in HubSpot; Surface process improvement opportunities; Create and maintain process and training documentation; Handle customer complaints professionally.
Seniority
Individual Contributor, mid-level
