Workplace AI- Associate Director
Core
Define and execute the vision, strategy, and roadmap for AI, data science, and analytics capabilities across Predictive Ops and Insights, leading the design of scalable technical architectures and driving innovation in predictive AI-based operations.
Role type
Senior Principal / Associate Director, Data Science, AI & Analytics
Builds
Scalable, sustainable, and future-ready technical architectures leveraging AI and agentic AI; predictive AI-based operations including ServiceNow 'Now Assist'; global IT Service Management (ITSM) and workplace solutions.
Domain
Enterprise IT Service Management (ITSM) and Workplace Solutions
Deliverable
production ML models
Required skills
Enterprise-scale AI solution architecture, Python programming, Azure cloud ecosystem, AWS cloud ecosystem, Agentic AI, LLMs, Generative AI, MLOps, Team leadership, Solution architecture
Preferred skills
ServiceNow IT Operations (ITOps), IT service management domain expertise, Vendor management
Technologies
ServiceNow, Azure, Azure ML Services, AWS, Python
Responsibilities
Define and execute the vision, strategy, and roadmap for AI, data science, and analytics capabilities; Lead the design and implementation of scalable, sustainable, and future-ready technical architectures; Serve as the senior solution architect for cross-functional initiatives; Drive innovation in predictive AI-based operations; Oversee the adoption and optimization of Azure Cloud, Azure ML Services, AWS, and data architecture; Mentor and lead a team of data scientists, AI engineers, and analysts; Collaborate with business and technology stakeholders to translate business needs into actionable AI and analytics solutions.
Seniority
Senior Principal / Associate Director, hands-on IC with leadership
