Customer Service
Core
Manage operational relationships with beverage distributors, ensuring excellent service levels by coordinating between clients, sales, and Supply Chain.
Role type
Customer Service Coordinator (Supply Chain)
Builds
Operational service continuity for beverage distributors
Domain
Beverage industry + Supply Chain
Deliverable
dashboards & analysis
Required skills
Order tracking, Incident management, KPI analysis, Cross-functional coordination, Root cause analysis, Data interpretation, Microsoft Office (Advanced Excel, Word, PowerPoint), SAP (preferred)
Preferred skills
English B2/C1, Change management, Process improvement
Responsibilities
Daily monitoring of distributor orders, Checking service availability and potential failures, Informing distributors of service risks and alternatives, Coordinating priorities with Supply Chain, Analyzing service KPIs and main failures, Managing incident emails and communication, Presenting monthly service analysis and action plans, Coordinating monthly meetings with distributors