Performance & Reporting Manager
Core
Oversee contract performance and reporting across operations, finance, compliance, and customer service for a community-focused residential maintenance contract.
Role type
Senior IC Performance & Reporting Manager
Builds
Contract performance reports, dashboards, and governance processes
Domain
Facilities management / Property services / Community housing
Deliverable
dashboards & analysis
Required skills
Performance management, data analysis, report writing, business process development, stakeholder engagement, problem-solving, attention to detail
Preferred skills
Facilities management experience, business intelligence platforms, Lean/Six Sigma
Technologies
Contract platforms, reporting tools, business intelligence platforms
Responsibilities
Monitor and report on contract performance KPIs, develop reporting frameworks and dashboards, review data to identify risks and trends, guide improvement initiatives, prepare performance reports for stakeholders, maintain SOPs and governance documents, support audit and compliance requirements, work with teams to implement corrective actions
Seniority
Senior, hands-on IC