Data Operations Customer Support Specialist
Core
Provide technical support for data-related issues, troubleshoot data access and quality problems, and ensure adherence to data security policies for US federal government clients.
Role type
Technical Support Specialist (Data Operations)
Builds
Data services and platforms for defense, national security, and public safety organizations
Domain
US Federal Government / Data Operations
Deliverable
client delivery
Required skills
Troubleshooting data issues, customer service, documentation, knowledge management, change management, proactive monitoring
Preferred skills
Data engineering collaboration, service reliability enhancement, support metrics analysis
Technologies
Data platforms, knowledge base systems, monitoring tools
Responsibilities
Respond to and resolve customer tickets related to data services, diagnose complex data-related problems, develop and maintain knowledge base articles, monitor data service health and performance, participate in change management processes, establish support procedures and escalation paths
Seniority
Intermediate