Hotel Service Manager
Core
Oversee daily hotel operations including Front Office, Housekeeping, Concierge, and Guest Services to ensure exceptional guest experiences and high service standards.
Role type
Hotel Service Manager
Builds
Guest experiences and operational efficiency across hotel departments
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest service operations coordination, Housekeeping standards management, Front Office supervision, Guest enquiry handling, Service recovery, Departmental liaison
Preferred skills
Staff supervision, Fast-paced environment adaptability, Attention to detail
Responsibilities
Coordinate guest service operations across hotel departments, Ensure rooms and public areas meet cleanliness standards, Supervise frontline staff, Handle guest enquiries and service recovery, Liaise with Housekeeping and Maintenance, Uphold safety and hygiene procedures