Trust & Safety Specialist
Core
Investigate and resolve complex safety incidents on a global labor marketplace using evidence-based analysis and AI-driven automation.
Role type
Trust & Safety Specialist (Investigator)
Builds
Safe marketplace environment for skilled hourly professionals and local businesses
Domain
Labor marketplace / Gig economy / Trust & Safety
Deliverable
client delivery
Required skills
Complex incident investigation, Evidence-based analysis, Natural Language to SQL (vibe coding), AI-driven automation, Policy interpretation, Stakeholder communication
Preferred skills
Fraud pattern identification, Low-code automation design, Data narrative building
Technologies
Natural Language to SQL, AI tools, Low-code automation platforms
Responsibilities
Lead end-to-end resolution of escalated safety incidents, Interrogate databases using natural language to identify fraud patterns, Apply and evolve community guidelines, Design automated workflows to reduce manual bottlenecks, Communicate resolutions with professionals and partners
Seniority
Mid-level, hands-on IC