Product Specialist
Core
First-line cybersecurity operations analyst handling product support, brand protection takedowns, and security event triage.
Role type
L1 Cybersecurity Operations Analyst
Builds
Customer support resolution, brand protection takedowns, and initial threat incident response
Domain
Cybersecurity / Digital Risk Protection
Required skills
Threat detection, phishing campaign analysis, social engineering identification, ticketing system management, documentation, basic cloud security knowledge, OSINT tool usage, scripting (Python/Bash)
Preferred skills
CEH, Security+ certification, red teaming knowledge, AI prompt engineering
Technologies
Freshdesk, Zendesk, Jira Service Desk, VirusTotal, Whois, SIEM, OSINT tools
Responsibilities
Troubleshoot and resolve basic technical customer issues, monitor and document phishing websites/fake domains, initiate and manage takedown requests, conduct initial triage and classification of security alerts, document response steps and escalate incidents, contribute to user guides and help documentation
Seniority
Early to mid-career, 1-2 years experience