Field Service Representative
Core
Provide on-site IT support, troubleshooting, and training for federal GEOINT analysts using specialized geospatial intelligence software and network infrastructure.
Role type
Field Service Representative (IT Support)
Builds
Maintains software, hardware, storage, and network connectivity for federal defense and national security clients.
Domain
US Federal Government / Defense / Geospatial Intelligence (GEOINT)
Deliverable
client delivery
Required skills
Help desk experience, GEOINT analyst experience, hardware/software troubleshooting, network infrastructure support, application deployment, patch management, user training, ticketing system management
Preferred skills
Intelligence cycle knowledge, intelligence oversight guidelines
Technologies
SOCET GXP, ArcGIS Enterprise, GeoServer Suite, MS Office, Web Browsers, Antivirus
Responsibilities
Address and follow up on help desk requests; investigate incidents and implement solutions; provide phone and in-person support for hardware/software issues; support end users with specific GIS tools; deploy, configure, and troubleshoot workstations; support passive and active network infrastructure; deploy, configure, and troubleshoot standard and proprietary applications; provide on-site application training, software distribution, patch management, and firmware updates; log requests into Ticketing System; document and escalate call tickets; follow up on resolved requests to ensure customer satisfaction
Seniority
Mid-level, hands-on IC