Support Specialist
Core
Provide technical support for hardware and software used in live visual experiences, including stage projection and xR workflows, assisting industry leaders in producing visual shows.
Role type
Senior IC technical support specialist (live events/visuals)
Builds
Stable, high-quality customer interactions and show execution
Domain
Live events, entertainment, visual technology
Deliverable
client delivery
Required skills
Camera tracking system integration (MOSYS, Stype, NCAM), networking, 3D workflows (Blender), video systems for entertainment, media server operation (disguise, Pixera, Watchout, Hippotizer), live events industry experience
Preferred skills
Experience with third-party integrations, troubleshooting, client-facing roles
Technologies
MOSYS, Stype, NCAM, Blender, disguise, Pixera, Watchout, Hippotizer
Responsibilities
Monitor and respond to incoming email and phone inquiries, interact with disguisers and clients to aid support, prioritize and escalate critical support cases, write and share knowledge via customer-focused knowledge base articles, assist with Demo setups and events/trade shows, aid with on-site support visits and large-scale productions
Seniority
Senior, hands-on IC
