2027 Customer Success Manager, Amazon Vendor Services
Core
Act as an Account Manager for strategic retail vendors to drive business growth, improve operational efficiencies, and increase revenue on Amazon's platform.
Role type
Customer Success Manager (Account Management)
Builds
Joint business plans, operational improvements, and growth initiatives for vendor partners.
Domain
E-commerce / Retail Supply Chain
Deliverable
product features
Required skills
analytical skills, account management, vendor management, stakeholder management, time management, problem-solving, communication, relationship building, data analysis
Preferred skills
consulting experience, finance experience, data analytics (Excel, SQL, Tableau), client relationship management
Technologies
Excel, SQL, Tableau
Responsibilities
Identify and advise on business input metrics to drive growth; execute tactical support requests including issue troubleshooting and data reporting; build strong relationships as a trusted advisor for vendors; liaise with internal departments to resolve vendor issues; train vendors on Amazon tools, policies, and growth opportunities; collaborate on new product selection, brand management, and promotional strategies; lead planning and performance sessions with strategic vendors.
Seniority
Mid-level (12-24 months experience required)
