Partner Success Analyst
Core
Ensure GrantSolutions Partners can successfully manage their grants business using the system and service offerings by providing strategic guidance, process improvement, and end-to-end support.
Role type
Partner Success Analyst (Business Systems Analysis)
Builds
Grant management systems and services for Federal Partners
Domain
Government contracting / Grants management
Deliverable
client delivery
Required skills
Customer service, Business process analysis, Technical troubleshooting, Documentation, MS Office (Excel, Word, PowerPoint), Salesforce, Visio
Preferred skills
Requirements gathering, UAT, Internal ticketing systems
Responsibilities
Document Federal Partner grants management business and operational objectives; Identify business process improvements and system enhancements; Assist with communications regarding business processes and system updates; Implement Partner-specific strategies; Provide technical troubleshooting and problem-solving expertise; Resolve end-user issues via email, phone, chat, or on-site; Analyze release notes and impacts; Conduct root cause analysis of reported issues; Coordinate meetings and prepare materials.