Sr. AI Systems & Solutions Architect, Customer Success
Core
Design and build AI-powered solutions and workflows to accelerate content creation, automate operations, and enable smarter learning experiences for the Customer Success organization.
Role type
Senior AI Solutions Architect (Internal Enablement & Strategy)
Builds
AI-powered prototypes, intelligent end-to-end workflows, and production-grade systems for internal business use.
Domain
Customer Success / Applied AI / Internal Tooling
Deliverable
production ML models
Required skills
LLMs (Claude, ChatGPT), Prompt Engineering, API Integration, System Architecture, Automation Platforms, Data Source Integration, Workflow Design, Technical Documentation, Stakeholder Collaboration
Preferred skills
4+ years in AI solutions/architecture, Hands-on experience with LLM platforms (agents, skills), Rapid prototyping, Iteration based on feedback
Technologies
Claude, ChatGPT, Glean, MCPs, Automation Platforms, APIs
Responsibilities
Partner with leaders to identify high-impact AI opportunities; Build AI-powered prototypes and connect systems using APIs and automation; Develop prompts, agents, and retrieval workflows; Create documentation and lead enablement sessions to grow team AI fluency; Evaluate and iterate on solutions using user feedback.
Seniority
Senior, hands-on IC
