Business Concierge Officer
Core
Primary point of contact between businesses and internal regulatory departments to support business goals and facilitate permit applications.
Role type
Business Concierge Officer (Customer Service & Administrative Support)
Builds
Smooth permit application processes and business engagement services for local businesses
Domain
Local Government / Economic Development
Deliverable
product features
Required skills
Administrative skills, Customer service, Stakeholder engagement, Time management, IT systems proficiency (Microsoft Office), Problem-solving
Responsibilities
Receive and process Business Concierge applications, Provide high-level customer service to public and businesses, Coordinate pre-application meetings and premises walkthroughs, Support service review and improvement projects
Seniority
Mid-level, hands-on IC
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