Engagement Manager II
Core
Lead enterprise-level IT engagements in SaaS-based Professional Services, coordinating multi-departmental operations to deliver exceptional customer experiences and outcomes.
Role type
Senior IC Engagement Manager (Professional Services)
Builds
Implementation services and customer outcomes for enterprise clients
Domain
SaaS / Professional Services / IT Implementation
Required skills
Project lifecycle management, team leadership, budget and schedule management, risk mitigation, stakeholder management, agile methodologies, organizational change management, strategic thinking, resource management, objection handling, emotional intelligence
Preferred skills
Salesforce platform familiarity, GovTech/civic technology ecosystem knowledge, AI tool usage for workflow efficiency
Technologies
Salesforce, AI tools
Responsibilities
Collaborate with System Integrators and customers to define success criteria; Plan and manage project governance, schedules, milestones, and budgets; Lead Professional Services teams including Implementation Consultants and Solution Architects; Implement quality control processes and mitigate delivery risks; Provide regular performance reports to senior management; Manage customer expectations and resolve escalations.
Seniority
Senior, hands-on IC
