Engineering Manager, Channels & Platform
Core
Engineering Manager supporting the Engineering Manager to oversee execution across Channels, Analytics, Agents, and Integrations for a multi-agent CX platform.
Role type
Senior Engineering Manager (IC-adjacent)
Builds
Multi-agent CX platform (selling, support, social, voice agents) for consumer brands
Domain
Consumer technology / AI / LLMs / Agentic systems
Deliverable
production ML models
Required skills
Engineering team management (3+ years), Startup/scale-up experience, AI/LLM fluency (agentic systems, evals, model reliability), Technical credibility, Security/compliance experience, Operating without dedicated TPM
Preferred skills
Managing senior engineers, Technical debt planning, Developer experience improvement
Technologies
LLMs, Agentic systems, AI evaluation frameworks
Responsibilities
Own weekly delivery cadence for Channels and Analytics, Sequence priorities with PMs and leadership, Write technical debt plans, Run 1:1s and provide direct feedback, Act as backup hiring partner, Unblock engineers proactively
Seniority
Senior, hands-on IC
