Customer Experience Analyst

BostonFull-time$80k–$105k2026-11-09

HybridNo visa sponsorship

Core

Co-own performance and strategy for Telesales and Loyalty channels by defining KPIs, building forecasts, leading experiments, and driving business outcomes.

Role type

Senior Customer Experience Analyst (Analytics & Strategy)

Builds

Telesales and Loyalty performance strategies and operational improvements

Domain

Home Security / Contact Center Operations

Deliverable

dashboards & analysis

Required skills

SQL, Excel, data visualization, forecasting, experimental design, hypothesis formulation, business impact driving, cross-functional collaboration

Preferred skills

Python, R, Tableau, Hex, contact center operations experience, AI tools usage

Technologies

SQL, Excel, Tableau, Hex, Python, R

Responsibilities

Define KPIs at channel and agent level; build and maintain performance forecasts; originate and lead experiments to beat forecasts; identify operational risks and opportunities; serve as data steward for underlying datasets

Seniority

Mid-Senior, hands-on IC

About SimpliSafe

Series A1000 Employees

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.