Business Process Improvement Analyst
Core
Support CBP's ACE Modernization Program through program management, stakeholder engagement, requirements development, and communications support.
Role type
Business Process Improvement Analyst (Strategy & Transformation Consulting)
Builds
Future-state processes, Standard Operating Procedures (SOPs), process maps, workflow diagrams, and automation-ready requirements for the Automated Commercial Environment (ACE).
Domain
Government (CBP/DHS) / Trade Operations / IT Modernization
Required skills
Business process reengineering, process optimization, requirements elicitation, stakeholder engagement, process mapping, UAT support, change management, executive presentation, data source mapping.
Preferred skills
CBP/DHS/federal program experience, ACE/trade operations familiarity, workshop facilitation, business automation support, digital transformation initiatives.
Technologies
None explicitly stated beyond ACE context.
Responsibilities
Facilitate stakeholder interviews and workshops to document business needs; Analyze and document current-state business processes and pain points; Define and design future-state processes to improve efficiency; Develop process maps, workflow diagrams, and SOPs; Collaborate with developers to translate business needs into developer-ready requirements; Support UAT and change management activities.
Seniority
Mid-level (3+ years experience)