Analista Pleno de Qualidade - Mercado Envios
Core
Monitor and improve shipment quality indicators (BPP, complaints, losses, damages, delays) and manage relationships with logistics carriers.
Role type
Senior Quality Analyst (Logistics)
Builds
Shipment quality metrics and carrier performance reports
Domain
Logistics / E-commerce
Deliverable
dashboards & analysis
Required skills
SQL, ETL, Data Quality, Carrier Relationship Management, Root Cause Analysis, Data Validation, Stakeholder Management
Preferred skills
Looker, Power BI, Tableau
Responsibilities
Monitor and improve shipment quality indicators; Identify root causes and propose action plans; Conduct performance meetings with carriers; Act as account focal point for escalations; Ensure data quality and reliability; Build and maintain data pipelines for quality analysis.
Seniority
Mid-level, hands-on IC
