Supervisão de Operações e Melhoria Contínua
Core
Leading Legal Ops operations and driving continuous improvement, managing BPOs, and implementing automation/AI solutions to scale processes across Latin America.
Role type
Senior Legal Operations Manager (Continuous Improvement & Transformation)
Builds
End-to-end Legal Ops workflows, automated processes, and scalable solutions for legal operations.
Domain
Legal Operations / Process Optimization / Latin America
Required skills
Operations management at scale, Continuous improvement methodologies, BPO management, Stakeholder management, People management, AI implementation, Process automation, Root cause analysis, Strategic planning, Cross-functional collaboration
Preferred skills
Six Sigma certification, Product thinking, Change management
Technologies
AI tools, Automation platforms, Legal Tech systems
Responsibilities
Ensure end-to-end execution and evolution of Legal Ops operations, managing flows, volumes, deadlines, quality, backlog, and risks. Manage BPO and vendor performance, aligning goals, capacity, productivity, quality, and service levels. Develop analysts and strengthen team execution with context, direction, feedback, and autonomy. Structure and prioritize an improvement and transformation agenda using product logic. Drive simplification, automation, and technology adoption, especially AI, with secure and scalable solutions. Articulate stakeholders across different areas and countries to translate operational needs into solutions.
