Intake Screener - Preventing and Ending Homelessness Project
Core
Manage high-volume calls and emails, conduct intake interviews, and coordinate legal services for vulnerable housed and unhoused individuals in Los Angeles.
Role type
Intake Screener / Legal Services Coordinator
Builds
Legal assistance access for vulnerable populations via phone, email, and in-person clinics
Domain
Legal services / Social services / Homelessness prevention
Deliverable
client delivery (via careerplan.io/jobs/45-001-60-370-intake-screener-preventing-and-ending-homelessness-project)
Required skills
High-volume call handling, intake interviewing, eligibility assessment, scheduling, document organization, case management database entry, in-person client interaction, coordination of referrals
Preferred skills
Spanish translation (written and oral), NetDocs proficiency, Clio or LegalServer proficiency, 2-3 years intake experience
Technologies
MS Office (Word, PowerPoint, Excel), NetDocs, Clio, LegalServer, case management databases
Responsibilities
Handle high-volume calls and review emails from community members, conduct intake interviews to assess needs and eligibility, schedule callers for legal clinics, print and organize court documents, perform administrative tasks including typing notes and entering data into case management systems, assist with in-person intakes requiring local travel, coordinate internal and external referrals
Seniority
Entry to Mid-level, hands-on operational role