Senior Information Coordination Centre (ICC) Officer
Core
Deliver timely, accurate information coordination and customer service to the public, sporting organizations, and government stakeholders to support Sport Integrity Australia's integrity objectives, including triaging reports of child safeguarding concerns.
Role type
Senior Information Coordination Centre Officer
Builds
Safe, inclusive, and high-performing work environment through quality assurance and guidance for colleagues
Domain
Sports integrity and public sector administration
Deliverable
dashboards & analysis
Required skills
Information coordination, risk assessment, data entry, telephone triage, report preparation, quality assurance, technical guidance, process improvement
Preferred skills
Ability to manage challenging conversations, stakeholder liaison, negotiation
Responsibilities
Coordinate assessment, triage, and referral of information; ensure compliance with complaints handling policies and legislation; maintain and manage records; provide technical guidance and training to colleagues; undertake telephone duties as initial escalation point; prepare and review reports and correspondence.
Seniority
Senior, hands-on IC