DataPipeline CA SW
Core
Senior technical escalation owner for HP PageWide Web Press customer incidents, resolving complex cross-domain problems in press compute platforms, networking, and print electronics to restore production.
Role type
Senior IC Tier 4 Software Customer Assurance Engineer (Reliability Engineering)
Builds
Customer production uptime and fleet reliability for HP PageWide Web Press systems
Domain
Industrial printing equipment / Embedded systems / Network infrastructure
Required skills
Structured debugging, Cross-domain troubleshooting (compute/network/hardware), Root cause analysis, Incident management, Technical leadership, Stakeholder communication
Preferred skills
Industrial equipment experience, Tiered support workflows, Reliability engineering methods (Pareto, 5-Why)
Technologies
Linux/Unix, Virtualization/Containers, Networking protocols (DNS, DHCP, Routing), Print control subsystems, ServiceNow
Responsibilities
Own and drive resolution of Tier 4 elevated tasks and incidents; Perform remote diagnostics using logs and system data; Lead complex investigations spanning print electronics and press control subsystems; Identify systemic issues through trend analysis and drive mitigations; Produce crisp RCAs and improve knowledge assets; Engage with customers and internal stakeholders to restore production.
Seniority
Senior, hands-on IC
