Especialista de Capacidade e Nível de Serviço Logístico - Mercado Envios
Core
Lead logistics service level governance and operational quality for the regional market, ensuring adherence to standards and driving continuous improvement in delivery performance.
Role type
Senior logistics operations manager (service level & quality)
Builds
Logistics operations for Mercado Envios in Latin America
Domain
Logistics / Supply Chain
Required skills
Capacity planning, Integrated planning, Workforce sizing, Fleet sizing, Process improvement, Operational flow optimization, Statistical quality tools, Root cause analysis, Advanced Excel/Google Sheets, SQL, Inventory management, Return flow management
Preferred skills
Green Belt, Black Belt
Technologies
Google Sheets, Excel, SQL
Responsibilities
Lead governance of service level indicators and operational quality metrics, Conduct pre-audits to prepare local teams for formal audits, Drive continuous improvement projects and recovery weeks for service level deviations, Ensure governance over inventory results and systematic losses, Perform periodic field visits to operational units to validate processes and replicate best practices