Senior Principal - Data Intelligence Product Owner
Core
Leads the ServiceNow Data Intelligence & Experience product group, translating functional strategies into actionable roadmaps for Knowledge, Chat, Voice of Customer, Performance Analytics, and Azure Data Lake/VA NLU products.
Role type
Senior Principal Product Owner (ServiceNow Platform & Enterprise Tools)
Builds
ServiceNow data strategy, analytics, and reporting capabilities on Azure and Google Cloud Platform
Domain
Enterprise IT / SaaS Platform (ServiceNow) / Cloud Data (Azure, GCP)
Required skills
Product roadmap definition, backlog management, third-party delivery partner management, cross-functional stakeholder alignment, agile delivery leadership, financial oversight, risk/security/compliance management, solution architecture guidance, data strategy execution
Preferred skills
ServiceNow platform expertise, Azure Databricks and GCP data services knowledge, experience with Chat/Virtual Agent/Service Portal/Knowledge/Voice of Customer products, executive stakeholder engagement, coaching Product Owners
Technologies
ServiceNow, Azure Data Lake, Azure Databricks, Google Cloud Platform, Performance Analytics, Virtual Agent (VA NLU)
Responsibilities
Translate functional strategies into product roadmaps and delivery priorities; provide direction and coaching to Product Owners; partner with business stakeholders to define requirements; oversee delivery execution via third-party partners; manage third-party delivery accountability; promote agile practices; act as escalation point for performance issues; champion user-centred improvements; ensure risk/security/compliance management; support Solution Architects; track KPIs and drive continuous improvement; provide financial oversight of the domain
Seniority
Senior Principal, hands-on IC with strategic leadership
