Analista de Experiencia y Performance de Proveedores Logísticos
Core
Senior Operations/Key Account Analyst managing daily relationships with commercial carriers to ensure operational plan compliance and resolve friction points.
Role type
Senior IC operations analyst (logistics/carrier management)
Builds
Logistics operations and carrier performance management for Mercado Envíos
Domain
Logistics / Supply Chain
Required skills
carrier relationship management, operational planning, SLA monitoring, stakeholder negotiation, data analysis, project execution
Preferred skills
Tableau, Power BI, Looker Studio, SQL
Technologies
Excel, Google Sheets, Tableau, Power BI, Looker Studio, SQL
Responsibilities
Schedule W+1 and D+1 pickups, monitor package-level deliveries (SLA, delay, DIT), manage domain rejections, participate in WBR/MBR meetings with carriers, collaborate with Planning and Control Tower to resolve friction.
Seniority
Senior, hands-on IC