Senior Claims Case Manager
Core
Manage and resolve complex, high-risk, sensitive, and escalated insurance claims while providing technical guidance and coaching to colleagues.
Role type
Senior Claims Case Manager
Builds
High-quality claims experience for members, claimants, and trustees
Domain
Insurance (Group Life Insurance / Superannuation)
Deliverable
client delivery
Required skills
Complex claims resolution, stakeholder relationship management, peer review, coaching and training, process improvement
Preferred skills
Superannuation administration, ASFA qualifications, process improvement in claims environment
Technologies
Claims systems
Responsibilities
Manage and resolve complex, high-risk, sensitive and escalated claims; Build and maintain effective relationships with claimants, members, authorised representatives, insurers and trustees; Provide personalised case management and advocacy; Process and peer review high-risk claims work; Coach and train colleagues on claims processes, systems and product knowledge; Contribute to process improvements, documentation and knowledge sharing