Manager, eCommerce Operations
Core
Operational leader for GSK's eCommerce payment platforms supporting US vaccine ordering and payments for Healthcare Professionals, wholesalers, and distributors.
Role type
Senior IC eCommerce Operations Manager
Builds
End-to-end operational excellence of eCommerce payment platforms and data analytics dashboards
Domain
Biopharma / Vaccines / eCommerce
Required skills
SAP Hybris systems management, Microsoft Azure, Power BI, SQL, Agile methodology, vendor management, incident triage, data analytics, platform testing, compliance audit
Preferred skills
Masters in IT or Finance, Microsoft Excel/Word/Access, Databricks, systems testing, US Vaccine market knowledge, large technical project leadership
Technologies
SAP Hybris, Microsoft Azure, Power BI, Databricks, SAP, CERPS, CARS
Responsibilities
Lead eCommerce Operations including channel compliance, production support, platform testing, reporting, ticket management, and vendor management; Partner with Tech and Business stakeholders to meet KPIs and troubleshoot platform issues; Monitor and escalate issues; Support ad hoc data analytics and own Power BI dashboards
Seniority
Senior, hands-on IC