Associate Director - Service Delivery
Core
Oversees financial reporting service delivery activities from a BPO-third party provider (GSK Operations) supporting GSK in financial transactional activities including controllership, record to report, inventory, intercompany, master data, fixed assets, and banking processes.
Role type
Senior IC service delivery manager (financial controllership)
Builds
Standardized financial processes and service delivery for GSK's Controllership organization across global regions
Domain
Biopharma / Financial Controllership / BPO Management
Required skills
Financial reporting, BPO management, Process standardization, IFRS knowledge, SAP/S4Hana, Stakeholder management, KPI/SLA monitoring, Team leadership, Problem-solving
Preferred skills
CPA/ACA/CIMA/ACCA certification, Experience in Control/SOX environment, RPA opportunities identification, Agentic AI knowledge
Technologies
SAP/S4Hana, Lumira, Power BI, Agentic AI
Responsibilities
Drive standardization of financial activities across regions, oversee and guide a team of Service Delivery Leads, manage BPO-third party provider performance, design and monitor KPIs and SLAs, escalate issues through Controllership governance, feed into Controllership strategy for process/technology intervention.
Seniority
Senior, hands-on IC with team management
