HP LaserJet - Technical Support Representative
Core
Field technical support for HP LaserJet and DesignJet printers, including PC repair, for customers in Eastern Michigan.
Role type
Field support technician
Builds
Hardware and software service delivery for local accounts
Domain
Printing hardware and PC support
Deliverable
client delivery
Required skills
HP LaserJet and DesignJet printer support, PC repair (laptops and desktops), technical problem resolution, independent judgment, time allocation
Preferred skills
Experience with general and technical aspects of customer service, basic project management
Technologies
HP LaserJet, DesignJet, PCs
Responsibilities
Clarify customer needs and ensure they are met, handle customer relations problems and escalate issues, provide software service and post-sales support, respond to technical and customer questions
Seniority
Mid-level, hands-on IC